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MODULE DESCRIPTOR
Module Title
Problem Solving
Reference ENM300 Version 10
Created August 2021 SCQF Level SCQF 11
Approved December 2007 SCQF Points 15
Amended August 2021 ECTS Points 7.5

Aims of Module
Develop a working knowledge of AIM policies, processes, tools and techniques used to drive a high performing safe and sustainable business.

Learning Outcomes for Module
On completion of this module, students are expected to be able to:
1 Identify the key elements and benefits of Asset Management (AM) and Asset Integrity Management (AIM).
2 Critically evaluate the AM and AIM activities of their own organisation in a transparent business context and benchmark performance against peers and/or organisational best practice.
3 Critically analyse strengths and weaknesses; then identify, prioritise and justify effective improvement paths.
4 Explain and effectively demonstrate the theories of selected key thinkers on human behaviour.
5 Consolidate effectively commonly used decision making tools and techniques.

Indicative Module Content
- BUSINESS & ORGANISATION Asset and Asset Integrity Management Scenarios Theories of Hamel and Porter Business models Mission, Vision and Goals Managing Performance Characteristics of Top Performers Benchmarking Business Process Analysis and Design Outsourcing - HUMAN FACTORS Theories of Maslow, McGregor, Herzberg, Adair, Covey & other thinkers Leadership Management of Change Communication Negotiation - TOOLS AND TECHNIQUES Balanced Scorecard Matrix techniques for prioritisation SWOT Decision making tools Flow Charts Problem Solving Root Cause Analysis (RCA) Systems Diagrams Tutor and student experiences, case studies and examples will be used to facilitate discussion groups and exercises.

Module Delivery
DISTANCE LEARNING: The module is delivered by online lectures, interactive forum discussions and directed self-study.

Indicative Student Workload Full Time Part Time
Contact Hours N/A 23
Non-Contact Hours N/A 127
Placement/Work-Based Learning Experience [Notional] Hours N/A N/A
TOTAL N/A 150
Actual Placement hours for professional, statutory or regulatory body    

ASSESSMENT PLAN
If a major/minor model is used and box is ticked, % weightings below are indicative only.
Component 1
Type: Coursework Weighting: 50% Outcomes Assessed: 1, 2, 3
Description: Written report.
Component 2
Type: Examination Weighting: 50% Outcomes Assessed: 4, 5
Description: Closed book examination.

MODULE PERFORMANCE DESCRIPTOR
Explanatory Text
The module has 2 components and an overall grade D is required to pass the module. The component weighting is as follows: C1 is worth 50% and C2 is worth 50%.
Examination:
Coursework: A B C D E F NS
A A A B B C E
B A B B C C E
C B B C C D E
D B C C D D E
E C C D D E E
F E E E E E F
NS Non-submission of work by published deadline or non-attendance for examination

Module Requirements
Prerequisites for Module Normally a UK honours degree, or equivalent, in Engineering or related discipline at class 2.2 or above and proficiency in English language for academic purposes (IELTS minimum score of 6.5 or equivalent).
Corequisites for module None.
Precluded Modules None.

INDICATIVE BIBLIOGRAPHY
1 BRIDGES, W., 2009. Managing Transitions: Making the Most of Change. Perseus Publishing.(electronic resource)
2 TEN HAVE, S et al 2003. Key Management Models. London: Prentice Hall. ISBN0-273-66201-5


Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781