Module Database Search
| MODULE DESCRIPTOR | |||
|---|---|---|---|
| Module Title | |||
| Service and Project Management | |||
| Reference | CM3707 | Version | 1 |
| Created | December 2018 | SCQF Level | SCQF 9 |
| Approved | June 2017 | SCQF Points | 30 |
| Amended | August 2018 | ECTS Points | 15 |
| Aims of Module | |||
|---|---|---|---|
| To provide students with a context for project management within the work-based learning environment that includes Agile methodologies applied to the concepts of client relationship management (CRM) using the framework of Information Technology Infrastructure Library (ITIL) and International Standards Organisation (ISO) standards to underpin the delivery of software projects in a business environment. | |||
| Learning Outcomes for Module | |
|---|---|
| On completion of this module, students are expected to be able to: | |
| 1 | Understand and apply Agile project management techniques in a client-driven environment. |
| 2 | Produce informative reports and make concise, well-structured presentations, both written and verbal, to explain and justify solutions to technical problems. |
| 3 | Critically analyse and explain key terminology and concepts of service management, including the importance of people, processes, products and partners. |
| 4 | Describe the structure of the ITIL service lifecycle and real-world application of each of its elements. |
| 5 | Demonstrate knowledge of commercial and economic issues relating to service management and incident and problem management. |
| Indicative Module Content |
|---|
| None. |
| Module Delivery |
|---|
| This module uses the following delivery modes: Guided study (lectures, tutorials, and other learning materials delivered through VLE + bibliography), mentored practical work undertaken in the workplace, project work in the workplace including a design brief, personal study, group reflective sessions via VLE and at RGU Key concepts are introduced and illustrated through lectures (physical and virtual). Theory is put into practice in the workplace guided by a mentor. The understanding of students is tested and further enhanced through virtual interactive labs and tutorials. |
| Indicative Student Workload | Full Time | Part Time |
|---|---|---|
| Contact Hours | 30 | N/A |
| Non-Contact Hours | 30 | N/A |
| Placement/Work-Based Learning Experience [Notional] Hours | 240 | N/A |
| TOTAL | 300 | N/A |
| Actual Placement hours for professional, statutory or regulatory body | 240 |
| ASSESSMENT PLAN | |||||
|---|---|---|---|---|---|
| If a major/minor model is used and box is ticked, % weightings below are indicative only. | |||||
| Component 1 | |||||
| Type: | Coursework | Weighting: | 100% | Outcomes Assessed: | 1, 2, 3, 4, 5 |
| Description: | Consists of a written assignment and a presentation. | ||||
| MODULE PERFORMANCE DESCRIPTOR | |
|---|---|
| Explanatory Text | |
| The calculation of the overall grade for this module is based on 100% weighing of C1. An overall minimum grade D is required to pass the module. | |
| Module Grade | Minimum Requirements to achieve Module Grade: |
| A | The student needs to achieve an A in C1 |
| B | The student needs to achieve a B in C1 |
| C | The student needs to achieve a C in C1 |
| D | The student needs to achieve a D in C1 |
| E | The student needs to achieve an E in C1 |
| F | The student needs to achieve an F in C1 |
| NS | Non-submission of work by published deadline or non-attendance for examination |
| Module Requirements | |
|---|---|
| Prerequisites for Module | Successful completion of Stage 2 or equivalent. |
| Corequisites for module | None. |
| Precluded Modules | None. |
| INDICATIVE BIBLIOGRAPHY | |
|---|---|
| 1 | SOMMERVILLE,I., 2015. Software Engineering: 10th Ed. Pearson Education Ltd. |
| 2 | MANTLE, M. W. and LICHTY, R., 2012, Managing the Unmanageable: Rules, Tools, and Insights for Managing Software People and Teams, Addison-Wesley Professional. |
| 3 | NOTE, M. 2015, Project management for information professionals. Chandos Publishing. |
| 4 | MCDONALD, K.J. 2015. Beyond requirements: analysis with an agile mindset. Addison-Wesley Professional |
| 5 | REDDY, A. 2015. The Scrumban [r]evolution: getting the most out of Agile, Scrum and lean Kanban. Addison-Wesley Professional |
| 6 | GOODRICH, M.T., and TAMASSIA, R., 2014. Data Structures and Algorithms in Java. 6th ed. John Wiley. |
| 7 | LETHBRIDGE,T.C and LAGANIERE,R.,2005. Object-Oriented Software Engineering: Practical Development Using UML and Java Second Edition. McGraw Hill. |
| 8 | ACM Digital Library http://dl.acm.org |