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MODULE DESCRIPTOR
Module Title
Hotel Operations Management
Reference CBM830 Version 2
Created March 2024 SCQF Level SCQF 11
Approved June 2018 SCQF Points 15
Amended April 2024 ECTS Points 7.5

Aims of Module
To provide students with the ability to apply the principles of operations management to the hotel management situation. To provide the understanding and context for operations management thinking, leadership appropriate to hotel management, and understanding of the impact of external factors and key performance indicators (KPI's) in hotel general management.

Learning Outcomes for Module
On completion of this module, students are expected to be able to:
1 Critically appraise operations management theory in the production of services, specifically hotel products.
2 Critically analyse the leadership skills required by a hotel manager.
3 Critically analyse the measurement of quality in hotels
4 Critically evaluate the impact of external factors in relation to how the contemporary hotel is operated.

Indicative Module Content
Defining operations management. Operations management related to applications within the hotel industry. Decision areas and functions central to operations management: resources/inventory, physical process, capacity/daily services, personnel, quality (added value). Leadership and leadership styles. Applying concepts of quality in hotels. Interpreting key hotel management data. Reacting to external forces.

Module Delivery
The module is delivered through a series of interactive teaching sessions, consisting of lecturers, student led tutorials and case studies.

Indicative Student Workload Full Time Part Time
Contact Hours 36 36
Non-Contact Hours 114 114
Placement/Work-Based Learning Experience [Notional] Hours N/A N/A
TOTAL 150 150
Actual Placement hours for professional, statutory or regulatory body    

ASSESSMENT PLAN
If a major/minor model is used and box is ticked, % weightings below are indicative only.
Component 1
Type: Coursework Weighting: 100% Outcomes Assessed: 1, 2, 3, 4
Description: Individual Written Assessment

MODULE PERFORMANCE DESCRIPTOR
Explanatory Text
The calculation of the overall grade for this module is based on 100% weighting of C1. An overall minimum grade D is required to pass the module.
Module Grade Minimum Requirements to achieve Module Grade:
A The student needs to achieve an A in C1.
B The student needs to achieve a B in C1.
C The student needs to achieve a C in C1.
D The student needs to achieve a D in C1.
E The student needs to achieve an E in C1.
F The student needs to achieve an F in C1.
NS Non-submission of work by published deadline or non-attendance for examination

Module Requirements
Prerequisites for Module None.
Corequisites for module None.
Precluded Modules None.

INDICATIVE BIBLIOGRAPHY
1 ROBINSON, P., FALLON, P., CAMERON, H. and CROTTS, J.C. eds., 2016. Operations management in the travel industry. CABI.
2 VONDEREMBSE, M.A., WHITE, G.P. and ARDALAN, A., 1996. Operations management: concepts, methods, and strategies. West Publishing Company.
3 HEIZER, R. and BARRY, R., 2013. Operation Management, Sustainability and Supply Chain management (Vol. 11). Pearson, UK.
4 BOURANTA, N., PSOMAS, E.L.,and PANTOUVAKIS, A., 2017. Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece. The TQM Journal,29(1), pp.147-166
5 MOHAR, A.H.A., ABDULLAH, F. and HO, V.B., 2016. Development and Validations of a Holistic Service Operations Management Instrument. Procedia-Social and Behavioral Sciences, 224, pp.429-436.

Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781