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MODULE DESCRIPTOR
Module Title
Managing Library Services
Reference CBM137 Version 3
Created February 2023 SCQF Level SCQF 11
Approved March 2015 SCQF Points 30
Amended July 2023 ECTS Points 15

Aims of Module
To enable students to appraise the nature, provision and management of library and information services in a variety of contexts emphasising the importance of effective performance evaluation and decision-making (including financial and human resource management), and to provide an understanding of collection management and information needs and characteristics of user communities.

Learning Outcomes for Module
On completion of this module, students are expected to be able to:
1 Evaluate critically the range, nature and provision of library and information services including performance measure, impact and quality enhancement in a variety of contexts.
2 Evaluate information services and assess collection development in relation to policy, planning and processes.
3 Analyse critically the broad political, economic, social and cultural challenges for library and information services provision in a contemporary idiom.
4 Examine and analyse critically library provision, user communities and their needs and characteristics, and reflect this knowledge and understanding in service delivery contexts.
5 Analyse critically and discuss the major ways in which human resource management and financial management contribute to effective planning and decision-making in the management of change within library and information services.

Indicative Module Content
Principles and philosophies of library and information services and their effective management; community needs; collection management and development; user engagement and communication; information literacies; range and scope of information services; the policy agenda for library and information services; decision-making processes and change management; financial management; human resource management; marketing and promotion; professional development; performance measurement tools; evaluation and impact of services (including quality enhancement tools and techniques).

Module Delivery
The module will be taught through a variety of teaching methods including lectures, tutorials, seminars, workshops, demonstrations, practical sessions and directed learning. The student is supported by individual tutorials throughout the process.

Indicative Student Workload Full Time Part Time
Contact Hours 124 45
Non-Contact Hours 176 255
Placement/Work-Based Learning Experience [Notional] Hours N/A N/A
TOTAL 300 300
Actual Placement hours for professional, statutory or regulatory body    

ASSESSMENT PLAN
If a major/minor model is used and box is ticked, % weightings below are indicative only.
Component 1
Type: Coursework Weighting: 50% Outcomes Assessed: 1, 2
Description: Individual Written Assessment
Component 2
Type: Coursework Weighting: 50% Outcomes Assessed: 3, 4, 5
Description: Group and Individual Written Assessment

MODULE PERFORMANCE DESCRIPTOR
Explanatory Text
The calculation of the overall grade for this module is based on 50% weighting of C1 and 50% weighting of C2 components. An overall minimum grade D is required to pass the module.
Coursework:
Coursework: A B C D E F NS
A A A B B C E
B A B B C C E
C B B C C D E
D B C C D D E
E C C D D E E
F E E E E E F
NS Non-submission of work by published deadline or non-attendance for examination

Module Requirements
Prerequisites for Module None.
Corequisites for module None.
Precluded Modules None.

INDICATIVE BIBLIOGRAPHY
1 BALAGUE, N. and SAARTI, J., 2011. Managing Your Library and its Quality. Oxford: Chandos.
2 BRYSON, J., 2016. Managing information services: a sustainable approach. London: Routledge.
3 EVANS, G.E. and ALIRE, C.A., 2014. Management basics for information professionals. 3rd ed. New York: Neal Schumann.
4 HIBNER, H. and KELLY, M., 2013. Making a Collection Count: A Holistic Approach to Library Collection Management. Witney: Elsevier Science & Technology.
5 MONIZ, R., 2010. Practical and effective management of libraries: Integrating case studies, general management theory and self-understanding. Oxford: Chandos.
6 O’CONNOR, S., 2018 Library management in disruptive times: skills and knowledge for an uncertain future. London: Facet
7 Other appropriate items as directed in class.

Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781