Module Database Search
| MODULE DESCRIPTOR | |||
|---|---|---|---|
| Module Title | |||
| Diversity And Inclusion In The Service Sector | |||
| Reference | CB4239 | Version | 2 |
| Created | February 2024 | SCQF Level | SCQF 10 |
| Approved | August 2022 | SCQF Points | 15 |
| Amended | April 2024 | ECTS Points | 7.5 |
| Aims of Module | |||
|---|---|---|---|
| The module prepares learners with an understanding of the importance of diversity and inclusion in the service sector. It enables learners to evaluate workplaces for equality towards employees and customers, and propose strategies for inclusive and legally compliant policies. | |||
| Learning Outcomes for Module | |
|---|---|
| On completion of this module, students are expected to be able to: | |
| 1 | Demonstrate a critical understanding of the scope of diversity and inclusion in the service sector. |
| 2 | Propose and justify strategies for an inclusive service sector workplace and customer services culture. |
| 3 | Develop tactful cultural diversity management skills to foster service teams empowered by diversity. |
| 4 | Demonstrate a critical understanding of the importance of a diversity strategy as a compliance obligation. |
| Indicative Module Content |
|---|
| Biases and prejudices in the workplace and towards consumers, under-represented groups, discrimination factors, inclusive culture of attitudes and behaviours, strategies to leverage equal inclusive messages, legal compliance. This modules engages students with the UN Sustainable Development Goal 5: Gender Equality. and engages students with UNESCO's Critical Thinking, Self-awareness and Normative competencies through the analysis of cultural and organisational systems, norms, practices and societal value systems that impact on any equality agenda. |
| Module Delivery |
|---|
| Core concepts delivered through lectures and supporting tutorials. Significant focus on active discussion throughout delivery of concepts. Industry guest lectures where possible. |
| Indicative Student Workload | Full Time | Part Time |
|---|---|---|
| Contact Hours | 30 | N/A |
| Non-Contact Hours | 120 | N/A |
| Placement/Work-Based Learning Experience [Notional] Hours | N/A | N/A |
| TOTAL | 150 | N/A |
| Actual Placement hours for professional, statutory or regulatory body |
| ASSESSMENT PLAN | |||||
|---|---|---|---|---|---|
| If a major/minor model is used and box is ticked, % weightings below are indicative only. | |||||
| Component 1 | |||||
| Type: | Coursework | Weighting: | 100% | Outcomes Assessed: | 1, 2, 3, 4 |
| Description: | Group and Individual Portfolio Assessment | ||||
| MODULE PERFORMANCE DESCRIPTOR | |
|---|---|
| Explanatory Text | |
| The calculation of the overall grade for this module is basedd on 100% weighting of C1. A minimum grade D is required to pass the module. | |
| Module Grade | Minimum Requirements to achieve Module Grade: |
| A | The student needs to achieve an A in C1. |
| B | The student needs to achieve a B in C1. |
| C | The student needs to achieve a C in C1. |
| D | The student needs to achieve a D in C1. |
| E | The student achieves an E in C1. |
| F | The student achieves a F in C1. |
| NS | Non-submission of work by published deadline or non-attendance for examination |
| Module Requirements | |
|---|---|
| Prerequisites for Module | None. |
| Corequisites for module | None. |
| Precluded Modules | None. |
| ADDITIONAL NOTES |
|---|
| This module is for delivery at BHMS, Luzern, Switzerland. |
| INDICATIVE BIBLIOGRAPHY | |
|---|---|
| 1 | AQUINO, C.T.E.D. and ROBERTSON, R., 2018. Diversity and inclusion in the global workplace: aligning initiatives with strategic business goals. Cham, Switzerland: Palgrave Macmillan. |
| 2 | HANSEN, K. and SEIERSTAD, C., 2017. Corporate Social Responsibility and Diversity Management: Theoretical Approaches and Best Practices. Cham: Springer International Publishing AG. |
| 3 | HUGHES, C., 2019. Workforce Inter-Personnel Diversity: The Power to Influence Human Productivity and Career Development. Cham: Springer International Publishing AG. |
| 4 | Haggar, Salah el-; Samaha, Aliaa, Roadmap for global sustainability : rise of the green communities 2019. Part of the Advances in Science, Technology & Innovation Series. Springer |
| 5 | LIN, C. and SEQUEIRA, L., 2017. Inclusion, Diversity, and Intercultural Dialogue in Young People’s Philosophical Inquiry. Rotterdam: Birkhaeuser Boston. |
| 6 | OEZBILGIN, M.,F., BARTELS-ELLIS, F. and GIBBS, P., 2019. Global Diversity Management: A Fusion of Ideas, Stories and Practice. Cham: Springer International Publishing AG. |
| 7 | KARIWO, M.T., ASADI, N. and EL BOUHALI, C., 2019. Interrogating Models of Diversity Within a Multicultural Environment. Cham: Springer International Publishing AG. |