Module Database Search
| MODULE DESCRIPTOR | |||
|---|---|---|---|
| Module Title | |||
| Managing Human Resources In The Hotel Sector | |||
| Reference | CB3018 | Version | 1 |
| Created | May 2018 | SCQF Level | SCQF 9 |
| Approved | November 2018 | SCQF Points | 15 |
| Amended | ECTS Points | 7.5 | |
| Aims of Module | |||
|---|---|---|---|
| To develop the student's critical understanding of the tools, principles and practices which can be applied to the development and implementation of Human Resource Management in hotel companies. | |||
| Learning Outcomes for Module | |
|---|---|
| On completion of this module, students are expected to be able to: | |
| 1 | Demonstrate understanding of the scope and range of HRM operations in a hotel business. |
| 2 | Assess the training needs and propose a staff training plan for a hotel department. |
| 3 | Assess the recruitment and staff evaluation processes for a hotel department. |
| 4 | Develop staff satisfaction measurement tools for a hotel department. |
| 5 | Propose a comprehensive human resource concept for a hotel business, justifying strategies to improve structures and processes. |
| Indicative Module Content |
|---|
| Hotel work environments and their social, cultural, economic, legal and business factors. The nature and scope of human resource management and responsibilities of HRM and department managers. Hotel employment patterns and sources of labour. The recruitment and selection process; staff evaluations and identification of training needs; the training cycle; design and delivery of training events; performance appraisals and reward strategies. Employee relations processes, policies and procedures as part of an HR concept. |
| Module Delivery |
|---|
| The module is delivered through a series of lectures, interactive group work and tutorials. |
| Indicative Student Workload | Full Time | Part Time |
|---|---|---|
| Contact Hours | 76 | N/A |
| Non-Contact Hours | 74 | N/A |
| Placement/Work-Based Learning Experience [Notional] Hours | N/A | N/A |
| TOTAL | 150 | N/A |
| Actual Placement hours for professional, statutory or regulatory body |
| ASSESSMENT PLAN | |||||
|---|---|---|---|---|---|
| If a major/minor model is used and box is ticked, % weightings below are indicative only. | |||||
| Component 1 | |||||
| Type: | Coursework | Weighting: | 40% | Outcomes Assessed: | 2, 3, 4 |
| Description: | Individual Project: 1,500 words | ||||
| Component 2 | |||||
| Type: | Coursework | Weighting: | 60% | Outcomes Assessed: | 1, 5 |
| Description: | Group project: 5,500 words | ||||
| MODULE PERFORMANCE DESCRIPTOR | |
|---|---|
| Explanatory Text | |
| The Module is assessed by two components: C1 - Individual report - 40% weighting. C2 - Group Case Project - 60%. Module Pass Mark = Grade D (40%)/ 4.0 Swiss grade scale | |
| Module Grade | Minimum Requirements to achieve Module Grade: |
| A | At least 70% on weighted aggregate and at least 35% in each component. |
| B | At least 60% on weighted aggregate and at least 35% in each component. |
| C | At least 50% on weighted aggregate and at least 35% in each component. |
| D | At least 40% on weighted aggregate and at least 35% in each component. |
| E | At least 35% on weighted aggregate and at least 35% in each component. |
| F | Less than 35% in one or both components. |
| NS | Non-submission of work by published deadline or non-attendance for examination |
| Module Requirements | |
|---|---|
| Prerequisites for Module | None. |
| Corequisites for module | None. |
| Precluded Modules | None. |
| INDICATIVE BIBLIOGRAPHY | |
|---|---|
| 1 | BURKE, R and CHRISTENSEN HUGHES, J(Eds) 2018 Handbook of Human Resource Management in the Tourism and Hospitality Industries. Edward Elgar Publishing |
| 2 | CHESSER, J., 2016 Human Resource Management in a Hospitality Environment. Apple Academic Press |
| 3 | GEIGER, I, MESSI, N, HERMANN, M and PIFKO, C. 2018. Personalmarketing, -Entwicklung und Berufsbildung fuer HR-Fachleute. 3rd Ed. Compendio Bildungsmedien |
| 4 | GMUER, M and THOMMEN, J-P. 2014. Human Resource Management: Strategien und Instrumente fuer Fuehrungskraefte und das Personalmanagement. 4th Ed. Versus |
| 5 | Journal of Human Resources in Hospitality and Tourism |
| 6 | KNECHT, and PIFKO, C. 2014. Kommunikation und Fuehrung fuer HR-Fachleute. 2nd Ed. Compendio Bildungsmedien |
| 7 | NICKSON, D. 2013. Human Resource Management for the Hospitality and Tourism Industries. 2nd ed. Routledge |
| 8 | THOMMEN, J-P. 2016. Personalmanagement. Versus |