Prerequisites for Module
None in addition to SCQF 11 entry qualifications or equivalent.
Corequisite Modules
None.
Precluded Modules
None.
Aims of Module
To discuss and debate the key principles and concepts of continuous improvement. To evaluate the contribution of theorists in the field of quality management. To critically assess the impact of self-assessment and measurement models in the drive for continuous improvement. To compare and contrast recent developments in quality and their impact on improvement. To identify and learn to use some quality improvement tools and techniques.
Learning Outcomes for Module
On completion of this module, students are expected to be able to:
| 1. |
Critically evaluate and assess the key principles and concepts of quality improvement.
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| 2. |
Analyse and evaluate the use of the business excellence model in effecting quality improvement.
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| 3. |
Assess and analyse the impact of a range of advanced and specialised management models on the achievement of quality improvement.
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| 4. |
Critically evaluate the role of assessment and measurement in the improvement process.
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| 5. |
Synthesise the current strategic issues in relation to total quality management.
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Indicative Module Content
The principles and concepts of total quality management will be examined with emphasis on methodologies for implementing continuous improvement. A particular focus is placed on the influence of the theorists. The more recent contribution of the business excellence model will be examined and evaluated. The cultural issues of commitment, communication and leadership will be examined as key aspects of quality improvement. To these will be added process and system improvement tools required in achieving total quality management. Throughout the teamwork approach to the implementation of quality improvement is emphasised.
| Indicative Student Workload
Contact Hours
| Full Time | Distance Learning | Lectures/Seminars
| 36 | 6 | Assessment
| 3 | 3 |
Directed Study
| | | Directed Study
| 61 | 91 |
Private Study
| | | Private Study
| 50 | 50 |
Mode of Delivery
Taught Mode (T)
The module is delivered in Taught Mode by lectures, interactive group work, case study tutorials and directed self-study.
Distance Learning Mode (DL)
The module is delivered in Distance Learning Mode by self directed learning from paper-based or web-based learning materials, supported by seminars and/or on-line support.
Assessment Plan
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Learning Outcomes Assessed
| | Component 1 | 1,2
| | Component 2 | 3,4,5
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Students will be required to assess a range of management models on the achievement of quality improvement. This will include evaluating the role of assessment and measurement in improvement and synthesising current issues in relation to TQM.
Students will be required to submit a coursework which evaluates the key principles and concepts of quality improvement. This work will analyse the use of the business excellence model in effecting quality improvement.
Indicative Bibliography
| 1. | OAKLAND, J.S., OAKLAND, R.J. and TURNER, M.A., 2020. Total Quality Management and operational excellence: text with cases. 5th ed. UK: Routledge.
| | 2. | KIRAN, D.R., 2016. Total Quality Management: key concepts and case studies. Oxford: Elsevier.
| | 3. | EVANS, J.R. and LINDSAY, W.M., 2017. Managing for quality and performance excellence. 10th ed. Australia: Cengage Learning.
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