Module Database Search


Module Title
Quality Management and Excellence Models

Keywords
Quality, Continuous Improvement, Improvement, Total Quality Management, Business Excellence Model, Assessment.

ReferenceBSM522
SCQF LevelSCQF 11
SCQF Points15
ECTS Points7.5
CreatedMay 2002
ApprovedAugust 2013
AmendedAugust 2013
Version No.5


This Version is No Longer Current
The latest version of this module is available here
Prerequisites for Module

None in addition to SCQF 11 entry qualifications or equivalent.

Corequisite Modules

None.

Precluded Modules

None.

Aims of Module

To discuss and debate the key principles and concepts of continuous improvement. To evaluate the contribution of theorists in the field of quality management. To critically assess the impact of self-assessment and measurement models in the drive for continuous improvement. To compare and contrast recent developments in quality and their impact on improvement. To identify and learn to use some quality improvement tools and techniques.

Learning Outcomes for Module

On completion of this module, students are expected to be able to:

1. Critically evaluate and assess the key principles and concepts of quality improvement.
2. Analyse and evaluate the use of the business excellence model in effecting quality improvement.
3. Assess and analyse the impact of a range of advanced and specialised management models on the achievement of quality improvement.
4. Critically evaluate the role of assessment and measurement in the improvement process.
5. Synthesise the current strategic issues in relation to total quality management.

Indicative Module Content

The principles and concepts of total quality management will be examined with emphasis on methodologies for implementing continuous improvement. A particular focus is placed on the influence of the theorists. The more recent contribution of the business excellence model will be examined and evaluated. The cultural issues of commitment, communication and leadership will be examined as key aspects of quality improvement. To these will be added process and system improvement tools required in achieving total quality management. Throughout the teamwork approach to the implementation of quality improvement is emphasised.

Indicative Student Workload

Contact Hours

Full TimeDistance Learning
Lectures/Seminars
366
Assessment
33

Directed Study

  
Directed Study
6191

Private Study

  
Private Study
5050

Mode of Delivery

Taught Mode (T)
The module is delivered in Taught Mode by lectures, interactive group work, case study tutorials and directed self-study.
Distance Learning Mode (DL)
The module is delivered in Distance Learning Mode by self directed learning from paper-based or web-based learning materials, supported by seminars and/or on-line support.

Assessment Plan

Learning Outcomes Assessed
Component 1 1,2
Component 2 3,4,5

Students will be required to assess a range of management models on the achievement of quality improvement. This will include evaluating the role of assessment and measurement in improvement and synthesising current issues in relation to TQM.

Students will be required to submit a coursework which evaluates the key principles and concepts of quality improvement. This work will analyse the use of the business excellence model in effecting quality improvement.

Indicative Bibliography

1.EVANS, J.R. and LINDSAY, W.M., 2014. <I>Managing for quality and performance excellence.</I> 9th ed. Australia: Cengage Learning.


 

Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781