Hospitality Property Services And Management
Facilities Management, Hospitality Property Development Operation and Asset Management, Building Performance, Support Services, Organisational Change, Workplace, Yield Management
|This Version is No Longer CurrentThe latest version of this module is available here
|Prerequisites for Module|
Accommodation Management or other module deemed equivalent by the Course Leader.
Aims of Module
To provide the student with a focus and understanding of the underlying principles of maintaining, improving and adapting the management of hospitality properties and of developing a range of services which contribute to the core business objectives of those properties.
Learning Outcomes for Module
On completion of this module, students are expected to be able to:
||critically evaluate facilties management structures and the management of its services in meeting core business needs in the light of external influences.|
||explain the process of developing a hospitality property with a focus on hospitality concepts, operations and asset management.|
||elaborate on the management of hospitality facilities in realtion to building design, managemenht tools and environmental concerns.|
||Illustrate the different methods of managing facilities to improve building performance and its support services.|
Indicative Module Content
Facilities management practice. Innovative and sustainable practices. Developing hospitality propoerties: concept, operation and asset management. Building performance. Support services: service procurement, provider selection and risk management.
Indicative Student Workload
|Supervised student centred learning||55|
|Additional reading||30||Mode of Delivery|
Key concepts are introduced and illustrated through lectures, tutorials, seminars, workshops and practicals to develop knowledge and skills. These concepts are reinforced through directed reading and student centred learning.
||Learning Outcomes Assessed|
|Component 1 ||1,2|
|Component 2 ||3,4|
The assessment will be a portfolio of tasks and activities, e.g. short essay questions, brief reflective reports or group work, which are undertaken over the entire semester.
A midterm examination - short essay questions addressed to a case study.
|1.||ALEXANDER, K., 1996. Facilities management: theory and practice. London: Spon Press.|
|2.||BARRETT, P. and BALDRY, D., 2003. Facilities management: towards best practice. 2nd ed. Oxford: Blackwell Science.|
|3.||RANSLEY, J. and INGRAM, H., 2004. Developing hospitality properties and facilities. 2nd ed. Oxford: Elsevier. ebook|
This module is for delivery at BHMS Luzerne, Switzerland