Module Database Search

Module Title
Hospitality Property Services And Management

Facilities Management, Hospitality Property Development Operation and Asset Management, Building Performance, Support Services, Organisational Change, Workplace, Yield Management

SCQF Points15
ECTS Points7.5
CreatedMay 2002
ApprovedMay 2008
AmendedDecember 2009
Version No.2

This Version is No Longer Current
The latest version of this module is available here
Prerequisites for Module

Accommodation Management or other module deemed equivalent by the Course Leader.

Corequisite Modules


Precluded Modules


Aims of Module

To provide the student with a focus and understanding of the underlying principles of maintaining, improving and adapting the management of hospitality properties and of developing a range of services which contribute to the core business objectives of those properties.

Learning Outcomes for Module

On completion of this module, students are expected to be able to:

1. critically evaluate facilties management structures and the management of its services in meeting core business needs in the light of external influences.
2. explain the process of developing a hospitality property with a focus on hospitality concepts, operations and asset management.
3. elaborate on the management of hospitality facilities in realtion to building design, managemenht tools and environmental concerns.
4. Illustrate the different methods of managing facilities to improve building performance and its support services.

Indicative Module Content

Facilities management practice. Innovative and sustainable practices. Developing hospitality propoerties: concept, operation and asset management. Building performance. Support services: service procurement, provider selection and risk management.

Indicative Student Workload

Contact Hours

Full Time

Directed Study

Coursework preparation
Supervised student centred learning

Private Study

Additional reading

Mode of Delivery

Key concepts are introduced and illustrated through lectures, tutorials, seminars, workshops and practicals to develop knowledge and skills. These concepts are reinforced through directed reading and student centred learning.

Assessment Plan

Learning Outcomes Assessed
Component 1 1,2
Component 2 3,4

The assessment will be a portfolio of tasks and activities, e.g. short essay questions, brief reflective reports or group work, which are undertaken over the entire semester.

A midterm examination - short essay questions addressed to a case study.

Indicative Bibliography

1.ALEXANDER, K., 1996. Facilities management: theory and practice. London: Spon Press.
2.BARRETT, P. and BALDRY, D., 2003. Facilities management: towards best practice. 2nd ed. Oxford: Blackwell Science.
3.RANSLEY, J. and INGRAM, H., 2004. Developing hospitality properties and facilities. 2nd ed. Oxford: Elsevier. ebook

Additional Notes

This module is for delivery at BHMS Luzern, Switzerland

Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781