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Module Title
Service Sector Management

International Service Sector Business Environment, Management, Planning, Organising, Business Functions, Hospitality, Event, Tourism

SCQF Points15
ECTS Points7.5
CreatedJune 2006
ApprovedJuly 2006
AmendedAugust 2016
Version No.4

This Version is No Longer Current
The latest version of this module is available here
Prerequisites for Module

None in addition to course entry requirements or equivalent.

Corequisite Modules


Precluded Modules


Aims of Module

To enable students to understand the underpinning management theory and practice within the service sector in national and international contexts and apply these to today’s changing business environment.

Learning Outcomes for Module

On completion of this module, students are expected to be able to:

1. Describe management processes in the service sector industries.
2. Demonstrate professional knowledge of communication relevant to the service sector.
3. Evaluate and convey how management in the service sector interacts with the internal and external business environment.
4. Use management concepts specific to the service sector and apply these to practical examples.

Indicative Module Content

Professional communication within the service industries. The management process with reference to organisations in the service sector and the external environment. The commercial, political, economic, socio-cultural, technological and ecological factors influencing organisations. The principles of planning, organising, directing and controlling evident in effective service organisations. Management and allocation of resources, motivation, communication, performance

Indicative Student Workload

Contact Hours

Full Time

Directed Study




Private Study



Mode of Delivery

This module consists of lectures with supportive seminars/tutorials, and student centred learning which takes the form of directed reading and independent research to support the tutorial work.

Assessment Plan

Learning Outcomes Assessed
Coursework 1,2,3,4

There is one assessment with 100% weighting in this module.

Indicative Bibliography

1.BODDY, D., 2014. <I>Management: an introduction.</I> 6th ed. Harlow: Pearson Education Limited.
2.CAPRONI, P.J., 2010. Management skills for everyday life. New Jersey: Pearson Education.
3.PETTINGER, R., 2007. Introduction to management .4th ed. Basingstoke: Palgrave Macmillan.
4.PETTINGER, R., 2001. <I>Mastering management skills.</I> Basingstoke: Palgrave Macmillan.

Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781