Module Database Search

Module Title
Service Sector Management
Reference BS1000 Version 5
Created April 2017 SCQF Level SCQF 7
Approved July 2006 SCQF Points 15
Amended August 2017 ECTS Points 7.5

Aims of Module
To enable students to understand the underpinning management theory and practice within the service sector in national and international contexts and apply these to today’s changing business environment.

Learning Outcomes for Module
On completion of this module, students are expected to be able to:
1 Describe management processes in the service sector industries.
2 Demonstrate professional knowledge of communication relevant to the service sector.
3 Evaluate and convey how management in the service sector interacts with the internal and external business environment.
4 Use management concepts specific to the service sector and apply these to practical examples.

Indicative Module Content
Professional communication within the service industries. The management process with reference to organisations in the service sector and the external environment. The commercial, political, economic, socio-cultural, technological and ecological factors influencing organisations. The principles of planning, organising, directing and controlling evident in effective service organisations. Management and allocation of resources, motivation, communication, performance

Module Delivery
This module consists of lectures with supportive seminars/tutorials, and student centred learning which takes the form of directed reading and independent research to support the tutorial work.

Indicative Student Workload Full Time Part Time
Contact Hours 33 33
Non-Contact Hours 117 117
Placement/Work-Based Learning Experience [Notional] Hours N/A N/A
TOTAL 150 150
Actual Placement hours for professional, statutory or regulatory body    

If a major/minor model is used and box is ticked, % weightings below are indicative only.
Component 1
Type: Coursework Weighting: 100% Outcomes Assessed: 1, 2, 3, 4
Description: There is one assessment with 100% weighting in this module.

Explanatory Text
The module is assessed by one component: C1 - Coursework - 100% weighting. Module Pass Mark = Grade D (40%)
Module Grade Minimum Requirements to achieve Module Grade:
A 70% or above
B 60% - 69%
C 50% - 59%
D 40% - 49%
E 35% - 39%
F 0% - 34%
NS Non-submission of work by published deadline or non-attendance for examination

Module Requirements
Prerequisites for Module None in addition to course entry requirements or equivalent.
Corequisites for module None.
Precluded Modules None.

1 BODDY, D., 2014. Management: an introduction. 6th ed. Harlow: Pearson Education Limited.
2 CAPRONI, P.J., 2010. Management skills for everyday life. New Jersey: Pearson Education.
3 PETTINGER, R., 2007. Introduction to management .4th ed. Basingstoke: Palgrave Macmillan.
4 PETTINGER, R., 2001. Mastering management skills. Basingstoke: Palgrave Macmillan.

Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781