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MODULE DESCRIPTOR
Module Title
Quality Management and Excellence Models
Reference BSM522 Version 7
Created January 2018 SCQF Level SCQF 11
Approved November 2018 SCQF Points 15
Amended June 2018 ECTS Points 7.5

Aims of Module
To discuss, debate and evaluate the key principles, concepts and tools available for quality management which will enable business transformation and organisational continuous improvement.

Learning Outcomes for Module
On completion of this module, students are expected to be able to:
1 Critically evaluate and assess the key principles and concepts of quality improvement.
2 Analyse and evaluate the use of process improvement tools and techniques within an organisational context.
3 Assess and analyse the impact of a range of quality standards for the achievement of quality improvement.
4 Critically evaluate the role of assessment and measurement in the improvement process.
5 Synthesise the current strategic issues in relation to total quality management.

Indicative Module Content
The principles and concepts of Total Quality Management; the context of ISO Standard;, Change Management and Continuous Improvement; quality management statistical models; process improvement; DMAIC; Six Sigma; Lean quality management systems; workforce engagement and motivation; establishing a performance mindset; building and sustaining quality and performance excellence; enterprise risk management; future quality trends.

Module Delivery
Taught Mode: the module is delivered full-time and part-time by lectures, interactive group work, case study tutorials and directed self-study. Distance Learning Mode: the module is delivered by self directed learning from paper-based or web-based learning materials, supported by seminars and/or on-line support.

Indicative Student Workload Full Time Part Time
Contact Hours 36 36
Non-Contact Hours 114 114
Placement/Work-Based Learning Experience [Notional] Hours N/A N/A
TOTAL 150 150
Actual Placement hours for professional, statutory or regulatory body    

ASSESSMENT PLAN
If a major/minor model is used and box is ticked, % weightings below are indicative only.
Component 1
Type: Coursework Weighting: 100% Outcomes Assessed: 1, 2, 3, 4, 5
Description: There will be one coursework which will include a presentation.

MODULE PERFORMANCE DESCRIPTOR
Explanatory Text
The Module is assessed by one component. Module Pass Mark = Grade D (40%)
Module Grade Minimum Requirements to achieve Module Grade:
A At least 70%
B At least 60%
C At least 50%
D At least 40%
E At least 35%
F Less than 35%
NS Non-submission of work by published deadline or non-attendance for examination

Module Requirements
Prerequisites for Module None.
Corequisites for module None.
Precluded Modules None.

INDICATIVE BIBLIOGRAPHY
1 OAKLAND, J.S., OAKLAND, R.J. and TURNER, M.A., 2020. Total Quality Management and operational excellence: text with cases. 5th ed. UK: Routledge.
2 KIRAN, D.R., 2016. Total Quality Management: key concepts and case studies. Oxford: Elsevier.
3 EVANS, J.R. and LINDSAY, W.M., 2017. Managing for quality and performance excellence. 10th ed. Australia: Cengage Learning.

Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781