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MODULE DESCRIPTOR
Module Title
Quality Management and Excellence Models
Reference BSM522 Version 6
Created April 2017 SCQF Level SCQF 11
Approved August 2013 SCQF Points 15
Amended August 2017 ECTS Points 7.5

Aims of Module
To discuss and debate the key principles and concepts of continuous improvement. To evaluate the contribution of theorists in the field of quality management. To critically assess the impact of self-assessment and measurement models in the drive for continuous improvement. To compare and contrast recent developments in quality and their impact on improvement. To identify and learn to use some quality improvement tools and techniques.

Learning Outcomes for Module
On completion of this module, students are expected to be able to:
1 Critically evaluate and assess the key principles and concepts of quality improvement.
2 Analyse and evaluate the use of the business excellence model in effecting quality improvement.
3 Assess and analyse the impact of a range of advanced and specialised management models on the achievement of quality improvement.
4 Critically evaluate the role of assessment and measurement in the improvement process.
5 Synthesise the current strategic issues in relation to total quality management.

Indicative Module Content
The principles and concepts of total quality management will be examined with emphasis on methodologies for implementing continuous improvement. A particular focus is placed on the influence of the theorists. The more recent contribution of the business excellence model will be examined and evaluated. The cultural issues of commitment, communication and leadership will be examined as key aspects of quality improvement. To these will be added process and system improvement tools required in achieving total quality management. Throughout the teamwork approach to the implementation of quality improvement is emphasised.

Module Delivery
Distance Learning Mode (DL) The module is delivered in Distance Learning Mode by self directed learning from paper-based or web-based learning materials, supported by seminars and/or on-line support.

Indicative Student Workload Full Time Part Time
Contact Hours N/A 36
Non-Contact Hours N/A 114
Placement/Work-Based Learning Experience [Notional] Hours N/A N/A
TOTAL N/A 150
Actual Placement hours for professional, statutory or regulatory body    

ASSESSMENT PLAN
If a major/minor model is used and box is ticked, % weightings below are indicative only.
Component 1
Type: Coursework Weighting: 50% Outcomes Assessed: 1, 2
Description: Coursework which evaluates the key principles and concepts of quality improvement. This work will analyse the use of the business excellence model in effecting quality improvement
Component 2
Type: Coursework Weighting: 50% Outcomes Assessed: 3, 4, 5
Description: Assess a range of management models on the achievement of quality improvement. This will include evaluating the role of assessment and measurement in improvement and synthesising current issues in relation to TQM

MODULE PERFORMANCE DESCRIPTOR
Explanatory Text
The Module is assessed by two components: C1 - Coursework - 50% weighting. C2 - Coursework - 50% weighting. Module Pass Mark = Grade D (40%)
Module Grade Minimum Requirements to achieve Module Grade:
A At least 70% on weighted aggregate and at least 35% in each component
B At least 60% on weighted aggregate and at least 35% in each component
C At least 50% on weighted aggregate and at least 35% in each component
D At least 40% on weighted aggregate and at least 35% in each component
E At least 35% on weighted aggregate
F Less than 35% on weighted aggregate
NS Non-submission of work by published deadline or non-attendance for examination

Module Requirements
Prerequisites for Module None in addition to SCQF 11 entry qualifications or equivalent.
Corequisites for module None.
Precluded Modules None.

INDICATIVE BIBLIOGRAPHY
1 OAKLAND, J.S., OAKLAND, R.J. and TURNER, M.A., 2020. Total Quality Management and operational excellence: text with cases. 5th ed. UK: Routledge.
2 KIRAN, D.R., 2016. Total Quality Management: key concepts and case studies. Oxford: Elsevier.
3 EVANS, J.R. and LINDSAY, W.M., 2017. Managing for quality and performance excellence. 10th ed. Australia: Cengage Learning.

Robert Gordon University, Garthdee House, Aberdeen, AB10 7QB, Scotland, UK: a Scottish charity, registration No. SC013781