Module Database Search
| MODULE DESCRIPTOR | |||
|---|---|---|---|
| Module Title | |||
| Quality Management and Excellence Models | |||
| Reference | BSM522 | Version | 10 |
| Created | February 2024 | SCQF Level | SCQF 11 |
| Approved | February 2019 | SCQF Points | 15 |
| Amended | March 2024 | ECTS Points | 7.5 |
| Aims of Module | |||
|---|---|---|---|
| To analyse and evaluate key quality management principles, concepts and tools for business transformation and continuous improvement. | |||
| Learning Outcomes for Module | |
|---|---|
| On completion of this module, students are expected to be able to: | |
| 1 | Critically evaluate the key principles and concepts of quality improvement. |
| 2 | Evaluate and apply key process improvement tools and techniques in an organisational context. |
| 3 | Analyse the impact of a range of quality standards in the achievement of quality improvement. |
| 4 | Critically evaluate the role of assessment and measurement in quality improvement processes. |
| 5 | Make informed judgements about strategic quality management issues. |
| Indicative Module Content |
|---|
| The principles and concepts of Total Quality Management (TQM), ISO Standards, continuous improvement, process improvement, change management, statistical models, Six Sigma, Lean quality management systems; DMAIC, establishing a performance mindset, building and sustaining quality and performance excellence, enterprise risk management, business sustainability. |
| Module Delivery |
|---|
| On campus mode: the module is delivered full-time and part-time through lectures, interactive group work, and directed self-study. Online mode: the module is delivered online through web-based learning materials, supported by seminars and on-line tutor support. |
| Indicative Student Workload | Full Time | Part Time |
|---|---|---|
| Contact Hours | 36 | 36 |
| Non-Contact Hours | 114 | 114 |
| Placement/Work-Based Learning Experience [Notional] Hours | N/A | N/A |
| TOTAL | 150 | 150 |
| Actual Placement hours for professional, statutory or regulatory body |
| ASSESSMENT PLAN | |||||
|---|---|---|---|---|---|
| If a major/minor model is used and box is ticked, % weightings below are indicative only. | |||||
| Component 1 | |||||
| Type: | Coursework | Weighting: | 100% | Outcomes Assessed: | 1, 2, 3, 4, 5 |
| Description: | There will be one coursework which will be a presentation. | ||||
| MODULE PERFORMANCE DESCRIPTOR | |
|---|---|
| Explanatory Text | |
| Component 1 comprises 100% of the module grade. To pass the module, a D grade is required. | |
| Module Grade | Minimum Requirements to achieve Module Grade: |
| A | A |
| B | B |
| C | C |
| D | D |
| E | E |
| F | F |
| NS | Non-submission of work by published deadline or non-attendance for examination |
| Module Requirements | |
|---|---|
| Prerequisites for Module | None. |
| Corequisites for module | None. |
| Precluded Modules | None. |
| INDICATIVE BIBLIOGRAPHY | |
|---|---|
| 1 | OAKLAND, J.S., OAKLAND, R.J. and TURNER, M.A., 2020. Total Quality Management and operational excellence: text with cases. 5th ed. UK: Routledge. |
| 2 | KIRAN, D.R., 2016. Total Quality Management: key concepts and case studies. Oxford: Elsevier. |
| 3 | EVANS, J.R. and LINDSAY, W.M., 2017. Managing for quality and performance excellence. 10th ed. Australia: Cengage Learning. |