Module Title Hospitality Property Services And Management
Keywords Facilities Management, Hospitality Property Development Operation and Asset Management, Building Performance, Support Services, Organisational Change, Workplace, Yield Management |
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Prerequisites for Module
Accommodation Management or other module deemed equivalent by the Course Leader.
Corequisite Modules
None.
Precluded Modules
None.
Aims of Module
To provide the student with a focus and understanding of the underlying principles of maintaining, improving and adapting the management of hospitality properties and of developing a range of services which contribute to the core business objectives of those properties.
Learning Outcomes for Module
On completion of this module, students are expected to be able to:
1. |
Critically evaluate facilties management structures and the management of its services in meeting core business needs in the light of external influences.
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2. |
Explain the process of developing a hospitality property with a focus on hospitality concepts, operations and asset management.
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3. |
Elaborate on the management of hospitality facilities in realtion to building design, managemenht tools and environmental concerns.
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4. |
Illustrate the different methods of managing facilities to improve building performance and its support services.
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Indicative Module Content
Facilities management practice. Innovative and sustainable practices. Developing hospitality propoerties: concept, operation and asset management. Building performance. Support services: service procurement, provider selection and risk management.
Indicative Student Workload
Contact Hours
| Full Time | Lectures
| 17 | Practicals
| 6 | Tutorials
| 6 | Workshops
| 6 | Directed Study
| | Coursework preparation
| 30 | Supervised student centred learning
| 55 | Private Study
| | Additional reading
| 30 |
| Mode of Delivery
Key concepts are introduced and illustrated through lectures, tutorials, seminars, workshops and practicals to develop knowledge and skills. These concepts are reinforced through directed reading and student centred learning.
Assessment Plan
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Learning Outcomes Assessed
| Component 1 | 1,3
| Component 2 | 2,4
| A group project which critically evaluates the application of property and facilities management principles in selected business contexts.
A midterm examination - short essay questions addressed to a case study.
Indicative Bibliography
1. | ALEXANDER, K., 1996. Facilities management: theory and practice. London: Spon Press.
| 2. | BARRETT, P. and BALDRY, D., 2003. Facilities management: towards best practice. 2nd ed. Oxford: Blackwell Science.
| 3. | RANSLEY, J. and INGRAM, H., 2004. Developing hospitality properties and facilities. 2nd ed. Oxford: Elsevier. ebook
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Additional Notes
This module is for delivery at BHMS Luzern, Switzerland
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