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IT Services Helpdesk
IT Services Helpdesk is made up of a small team providing help to users with any problems they may encounter while using the computer systems within the Robert Gordon University.
We will provide solutions to queries over the phone, or will where appropriate appoint someone to come and visit the user. Alternatively you can make use of our walk-in service which is available at Room A56, St Andrews Street Building.
The Helpdesk is your first point of contact for all computer related problems.
For online help on the most frequently asked questions:
Our Aims
- Deal with all calls quickly and efficiently
- Provide on-site help where appropriate
- Pass relevant queries to other sections of the department
- Keep users informed of all developments with their relevant query
- Follow a job through to its resolution
Site Technicians
If you require urgent on-site assistance you may contact your local technician who will be happy to help. Follow the link below for contact details for each University site:
Helpdesk Walk-in Service
If you wish to use the Helpdesk Walk-in Service situated in-site at the St Andrews Street Building, please check the Opening Times:
New Student Information
Are you a new Student? Follow the link below to go to a series of links to important information.
Feedback
We would be very interested to hear your views, in particular on the help desk and services pages. Did you find the information you wanted? Did you find it easily - was it where you expected? What other information would be useful to you?
Please click the link below to complete a feedback form.
