Please complete this webform with as much detail as possible. This will be sent to the IT Help Desk who will be able to help:
I am unable to login, I am:
A new student A returning student A member of staff An affiliate Other - Please specify
If you chose Other (above) please specify:
My name is (first name and surname):
My student ID / staff ID is
I'm trying to login with the following ID
An alternative email address is
A phone number
Date of Birth (for students only)
Home Address
I was trying to login with:
An issued password My own password
I was trying to log in to;
YourGateway (portal.rgu.ac.uk) Campus Moodle My Mail / Outlook Live MyRGyoU (you.rgu.ac.uk) Other - Please specify
Logging in
I was trying to login for the first time I was previously able to login but now I can’t
The last time I logged into RGU services successfully was
Today 1 to 2 days ago 3 to 4 days ago 5 to 7 days ago 8 to 14 days ago 15 to 30 days ago More than 30 days ago Never
The error message I received was
Please paste in the web address of where you are experiencing problems: (It will start with “http….)
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