CATERING NEWS MAY 2011
Catering Contract Award
I am pleased to announce that, following a competitive tender process, Aramark have been awarded the contract to supply catering and hospitality service to RGU for a period of three years from 1st July 2011.
The service proposals include a major emphasis on new brand images, improved quality and variety of service, improved customer service, and a major investment in upgrading the facilities at Aberdeen Business School, Faculty of Health and Social Care, RGU: SPORT and Scott Sutherland Basement cafeteria.
Additional service upgrades will be undertaken at Gray’s Cafeteria and St Andrew Street cafeteria to meet the changing demands of the customer base.
In addition to the above service improvements, there will be an exciting development of a “Subway” outlet at Aberdeen Business School and implementation of a “cashless” system throughout the campus to improve the availability of services on site.
New menus and initiatives in hospitality provision are also being implemented including improved communication routes and a proposed electronic hospitality booking program.
A major RGU focus on quality and customer service provision will be driven by the newly formed Catering Management Group the membership of which is as follows:
James Dunphy Co-ordinator study skills and access group, DELTA
Ryan McLean President - Student Union
Christine Buchanan Dean of Students
Leon Mouat Procurement Officer
Shona Lister PA to VP Planning and Resources
Ian Webster Estates Services Manager
Bill Somerville Director: Estates and Property Services
The above group will develop and manage a comprehensive Service Level Agreement, along with clearly defined Key Performance Indicators, which will be used to manage the contract.
Details of the Service Level Agreement and the Key Performance Indicators will be published, and updated, on a regular basis to all customers.
Information on the progress of the contract implementation will be provided on a regular basis through notice boards and web based delivery.
Director: Estates and Property Services